About us: We have the experience you need
All of us have more than 20 years of experience, in both large and small organizations, doing usability, design, and project management. Because we've seen so many different types of situations, we recognize patterns and can find solutions for you very quickly. So although our prices aren't cheap, you won't need us for long.
What clients have said about our work
Tug Pegasus Preservation Project: "For years I had a lot of trouble finding someone to work on our site. Susan very patiently and articulately let me know why our old site was not a good site. She inspired confidence and, as you can see, we ended up with a site that everyone is very happy with. Working with Susan was an absolute pleasure.
"The usability issue is an interesting one and something to which I was totally unfamiliar. Yes, I'd been to sites that were less manageable than others. Susan revealed to me the use of some esoteric software with analysis capabilities that I found not only fascinating, but basically pragmatic. We were able to re-qualify the material that I needed into be included in such a way that fit her site management needs.
"I would say Susan has a very deep understanding of usability issues. Susan's advice was invaluable. We have recommended her work to quite a few people who have had trouble communicating with their site designers, or people who simply need an upgrade and/or a superior site. Susan delivered what she said she would deliver, and more. We are all extremely fortunate to be hooked up with this very talented designer."
--Capt. Pamela Hepburn, Tug Pegasus Preservation Project
St. John's & House of Bethany Alumni Association: "Susan, upon learning of our non-profit organization and its need for a more functional and professional website, immediately went to work and analyzed the site in its current condition at that time, and presented to us a comprehensive analysis and recommendations.
"Based upon her recommendations, we proceeded to rebuild our site while implementing all of the suggested improvements. However, as the work progressed, the most impressive characteristic of our interaction with her, is that she kept us involved every step of the way
"Given the experience that we had with our previous IT person, our experience in working with Susan has been nothing less than refreshing, rewarding, and productive. Her responsiveness and positive disposition, even when in 'crunch' situations, is extremely valuable; her knowledge is indeed deep, and we are all convinced that our current website and all of the improvements that we have experienced would not have been possible without her."
--Ernest Bruce, Public Relations, EHS/EES Alumni Association of the US
Principals
Susan Fowler, Owner, PresidentSusan Fowler is a senior-level consultant for business, information technology, non-profit, and educational projects and has been a manager and team leader for both profit and non-profit organizations. She is experienced in lab-based usability testing, remote unmoderated testing, surveys, design (including prototypes and wireframes), and online conferencing and teaching.
Susan is author, with Victor Stanwick, of three user-interface books based on both literature and field research: Web Application Design Handbook, GUI Style Guide, and the GUI Design Handbook.Susan does specifications, analysis, documentation, client meetings, usability testing, and reports.
Victor Stanwick, Vice PresidentVictor Stanwick is a graphic artist, interface designer, technical writer, cartoonist and co-author, with Susan, of Web Application Design Handbook, GUI Style Guide, and the GUI Design Handbook.
He has worked in many different industries, from computer repair to diesel engineer to blacksmith to land surveyor, giving him a unique perspective on how people interact with various tools and how this interaction can be improved. He is familiar with design from both a hardware and software perspective. He is the owner of FAST Consulting and Victor R. Stanwick, Cabinetmaker.
Victor does visual design; logo design; artwork; online help and documentation; and programming.
Maria Santeramo, Client & Project ManagerMaria Santeramo, owner of Mosaic Professional Services, is a senior information technology professional with strong interpersonal and analytical skills. She has over 25 years of experience in supporting human resources, payroll, finance, legal, public relations, and operational risk systems.
As an internal business consultant, Ms. Santeramo provided client-relationship management and client technical development management for NationalGrid (formerly Brooklyn Union and KeySpan Corporation) and planned, organized, analyzed and implemented solutions in support of strategic goals.
Maria does mentoring and training, search-engine optimization, and online marketing.
East Coast ConsultantsFast Smart Web Design is a founding member of East Coast Consultants: Talented people working together on your web solutions.
